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| Your tenancy | This leaflet explains about occupancy checks, the different tenancy types and what to do when you go away. | Download |
| Tenant Handbook | This handbook contains useful information about the management and maintenance of your home. | Download |
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| Repairs leaflet
| How to report a repair and what to expect from our service. This leaflet also explains about emergency repairs and how to report them. | Download |
Lettable standards
| The lettable standards sets out the standard our properties will meet when they are let to new tenants. | Download |
| Aids and adaptations
| If you or someone you live with finds it difficult to get around your home, you may be able to get help to maintain, or improve your independence. Lewisham Homes can provide some basic adaptations to your home without an assessment from Lewisham Council’s Community Occupational Therapy Service. | Download |
| Internal decorations | This leaflet explains how we can assist elderly or vulnerable tenants to redecorate their homes if they have had no decorations carried out by either the Council or Lewisham Homes in the past eight years. | Download |
| Handy Hints
| This leaflet gives some handy tips for treating common repairs in your home. If you have reported the repair this leaflet will also give you some advice on how to remedy the problem until a repair person arrives. | Download |
| Missed repairs appointments | Use this form to claim compensation if a repair was not carried out in the time indicated (please see priority code of your receipt) and this time had not been extended by an appointment which you have been notified about. | Download |
Preparing for major works
| This leaflet explains what will happen while workers are on site, how you can contact us and how you can provide feedback on the works near you.
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| Gas safety | This leaflet explains the importance of gas safety checks and what to do if you think there is a gas leak. | Download |
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| Everything you need to know about rent
| This leaflet explains the options for paying your rent and how to read your rent statement | Download |
| Direct debit form | Direct Debit is flexible and can be paid weekly or monthly and saves you a trip to the bank or Council. | Download |
| Standing order form | If you choose to pay your rent by standing order you only have to change your the details if your rent changes. | Download |
| Self Help Debt Pack for tenants | Need help budgeting? Download this pack for help managing your money. | Download |
| Your Little Book of Money Advice
| Some simple money saving tips to help your cash go further. | Download |
| Debt Management Policy | Lewisham Homes policy for income collection | Download |
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| Estate Services leaflet
| Read about our caretaking service. | Download |
| Estate Services Caretaking Standards | This leaflet explains about our Caretaking Standards. | Download |
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Antisocial Behaviour guidelines and support leaflet
| What is antisocial behaviour? This leaflet explains what ASB is and how we can support you if you are having problems in your neighbourhood. | Download |
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| Get Involved | This leaflet is a quick guide to all the opportunities Lewisham Homes offers to get involved. It also lists our contact details and a registration form so you register yourself for involvement opportunities | Download |
| Residents Compact
| This document details all the ways that Lewisham Homes tenants and leaseholders can get involved. It also contains the standards for consultation, code of conduct for meetings, information on performance monitoring and about support available to residents. | Download |
| Get Involved registration form | Register at our online portal and get involved today. | Register |
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The Right to Buy scheme
| This leaflet gives information about the Right to Buy scheme. | Download |
| Right to Buy application process | This leaflet explains the Right to Buy application process. | Download |
| Right to a loan for major works | This leaflet gives information for leaseholders about the right to a loan for major works. | Download |
Leasehold handbook
| This document provides information about your responsibilities as a leaseholder and Lewisham Homes responsibilities as your managing agent.
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| Self Help Debt Pack for leaseholders | Need help budgeting? Download this pack for help managing your money. | Download |
| Paying for Major Works | This leaflet details all the options for paying for Major Works. | Download |
| Interest free payment options for Major Works bills | This leaflet explains how to apply for an interest free loan to pay your Major Works bill. | Download |
Leasehold Customer Service Standards
| These set out the standard that you can expect from us. | Download |
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| Customer Service Standards | Read about our Customer Service Standards. | Download |
Complaints leaflet
| This leaflet has information about our complaints procedure.
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| Customer Care Strategy 2009-11 | This document explains how we apply our vision and values for Customer Services across all our services
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| Home magazine
| Read all editions of our quarterly residents magazine here! | Go to page |
| The Involver
| The Involver is sent out to all residents who have registered their interest to get involved. | Go to page |
| Residents' Business Plan 2010/11 | This is our first Residents' Business Plan. Residents had a £500k budget to put towards their priorities for improving our housing service. | Download |
| Asbestos leaflet | Information about asbestos and how we manage it. | Download |
Rehousing application
| Complete this form if you want to be rehoused. | Download |
| Lewisham Council's housing allocations policy | Download the Council's housing allocations policy. If you want further information on rehousing visit the Council's website . | Download |
Garage application
| Complete this form to apply for a garage. | Download |
CORPORATE DOCUMENTS AND POLICY |
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| Business Plan 20010/13 | The Lewisham Homes Business Plan 2010/13 outlines how we intend to improve our services to ensure we are delivering great housing services for you, our residents. | Download |
| Business Plan Summary 2010/13 | This is Lewisham Homes Business and Delivery Plan summary for 2010/13, it outlines how we intend to improve our services to ensure we are delivering great housing services for you, our residents. | Download |
| Mock inspection report | The Audit Commission Housing Inspectorate undertook an assessment of Lewisham
Homes’ services between17th – 28th November 2008. | Download |
